Taleproof Terms of Service

These Terms set out the agreement for using Taleproof at taleproof.com, including Score My Stories, Story Upgrades, accounts, saved assessments, and purchases. Please read them before agreeing to use the service. Visiting the website does not itself authorize a payment.

Legal operator and contact details

Taleproof is the trading name of Tom Bruckbock, an individual operating in California, United States. That individual is the party providing Taleproof under these Terms and the controller identified in the Privacy Policy. “Taleproof,” “we,” and “us” mean that operator, not a separate incorporated entity.

Contact for service, purchase, and privacy questions: privacy@taleproof.com.

Business address:

The Privacy Policy explains personal-information handling. Accepting these Terms is not consent to marketing or to unrelated uses of your information.

For a purchase marked “Sold through Link,” the payment transaction also has the seller and terms identified at checkout, as explained in section 9. That does not replace Taleproof’s responsibilities for its service.

1. The service

Score My Stories lets you submit your own behavioral-interview stories and receive AI-generated Interview Readiness, PROOF, and STAR feedback. It is a personal interview-preparation aid, not an employment screening service.

A successful assessment produces a completed report that is saved and made available to you. Guest use is supported; an account supports saved stories, drafts, assessment reports, and Story Improvement work. Access and retention are subject to these Terms and the Privacy Policy.

Story Upgrades help you develop a story you have assessed. Quick Story Boost asks short questions about details the assessment found missing; AI Coach asks questions in a short conversation. Taleproof uses your story and your answers to produce a revised story, checks that the revision stays consistent with what you provided, and assesses it. A revised story is offered to you only when it passes those checks and qualifies under the service’s rules for an improved result.

Story Bank is a future offering. Its early-access list is for updates, not a purchase or a promise of access on a particular date. Buying Basic does not purchase Story Bank, Plus, or unannounced future features.

2. Eligibility and accounts

You must be at least 18 and legally able to enter into this agreement. Taleproof is intended for adults in English-speaking markets. Availability may also depend on applicable law and provider-supported locations.

You may create an account using email and password or Google sign-in. Provide accurate account information, protect your credentials, and tell us about suspected unauthorized access. You are responsible for your own use of the account; this does not make you automatically responsible for unauthorized activity caused by a failure on our part.

Some features require a verified account or other eligibility checks. We will present material purchase conditions before checkout.

Account creation and use of Score My Stories do not subscribe you to Story Bank marketing. That opt-in is separate.

3. Free use

Without an account, you can receive up to two complimentary assessments as a guest. Guest use does not include Story Upgrades.

With an eligible verified free account, you can receive complimentary assessments up to 10 per day and 20 in total, and one complimentary Story Upgrade trial.

Claiming guest work into your account does not reset the guest allowance. Complimentary assessments you received as a guest and then claimed into your account count toward the account’s total. Authorized reopening of a report is not a new assessment.

Complimentary use is subject to reasonable eligibility, security, and availability limits. A failed attempt is not a successfully delivered complimentary assessment, but it does not create an entitlement to unlimited complimentary retries. Attempts may be temporarily limited or require assistance.

Do not create multiple accounts or manipulate the service to bypass complimentary-use or security controls. The protections for purchased credits in sections 8 and 11 continue to apply even when further complimentary attempts are unavailable.

4. Your stories and permitted use

You retain your rights in the stories and other material you submit. Submit your own experiences and information you are entitled to share. Remove unnecessary information identifying other people and confidential employer, client, or third-party information you are not authorized to disclose.

Do not submit passwords, payment-card security codes, government identity documents, or sensitive personal information the service is not designed to handle, such as health information, political or religious beliefs, sexual orientation, or identifying biometric information.

Do not use Taleproof to access another person’s private information, infringe rights, submit unlawful material, interfere with the service, introduce malicious code, evade security or payment controls, or create abusive automated traffic. Do not use this personal preparation service to screen other people for employment or make employment decisions about them.

These restrictions do not prevent activities that applicable law expressly permits and that cannot lawfully be restricted by contract.

5. The limited permission needed to provide the service

You give Taleproof a non-exclusive permission to receive, host, store, reproduce, transmit, and process your submitted material only as reasonably necessary to provide the functions you request, maintain and secure those functions, investigate relevant failures or support requests, and meet applicable legal obligations or handle related disputes.

This permission extends to the service providers needed for those purposes, including the AI provider. It does not transfer ownership of your stories.

It does not authorize Taleproof to publish your stories as marketing examples or testimonials, sell them as content, or use them to train general-purpose AI models. Provider processing is explained in the Privacy Policy.

For Story Improvement records held in your account — your Quick Story Boost and AI Coach answers and the revised stories generated from them — this permission also covers internal review and analysis to maintain and improve the quality of Story Improvement, as described in the Privacy Policy. It does not permit publishing, selling, or advertising with them, or using them to train general-purpose AI models.

When you delete material, this permission ends except to the limited extent needed for copies lawfully retained for the purposes and periods in the Privacy Policy.

Taleproof retains its rights in its software, designs, and other service materials. You may keep and use your assessment reports for your personal interview preparation and discuss them with a coach or adviser. This permission for reports you have lawfully obtained does not end merely because you stop using Taleproof, although continued hosting is subject to the account and service provisions below. AI-generated material may not be unique or eligible for exclusive intellectual-property protection.

6. AI limitations and your use of feedback

AI feedback can be incorrect, incomplete, inconsistent, or unsuitable for your circumstances. Scores assess the submitted material under the assessment approach used; they are not objective measures of your worth, employability, or future performance.

Taleproof does not verify your work history or achievements, make hiring decisions, or guarantee an interview, job offer, promotion, compensation level, or other outcome. Check factual assertions and suggestions before relying on them. Do not add unsupported claims to a story because AI feedback suggests them.

A revised story produced by a Story Upgrade is AI-generated. It is built from your story and the answers you give, but it can still misstate, overstate, or omit something. Read it and correct it before you save or use it. A Story Upgrade does not guarantee a higher score or any particular result, and a revision that does not qualify under the service’s checks is not offered.

Revised material or a later assessment may receive different feedback. The service and its assessment approach may also change, subject to the protections for existing purchases below.

These limitations do not excuse failure to save and provide a purchased report, remove our obligation to supply the service as described with reasonable care and skill, or reduce mandatory consumer rights.

7. Basic purchases and duration

Basic is a one-time purchase of 10 Story Upgrades for US$49. It is not a subscription and does not renew automatically.

The applicable purchase price, currency, and taxes are shown before you complete checkout. You are charged the purchase amount you authorize, not additional usage-based fees for individual Story Upgrades under that purchase. Later price changes do not change completed purchases.

Basic’s Story Upgrades are separate from the complimentary Story Upgrade trial included with a free account. Purchased Story Upgrades are attached to the purchasing account. They become available after payment confirmation and purchase fulfilment. If payment appears successful but Story Upgrades are missing, contact us rather than making another purchase solely to resolve that problem.

You can buy Basic again once the Story Upgrades from your previous Basic purchase have been used. The service may also prevent a purchase while a relevant transaction remains unresolved. Material purchase-eligibility conditions will be shown before payment.

Purchased Story Upgrades have no scheduled expiry while your account and the service continue under these Terms. This is not a promise of perpetual service operation. Voluntary account deletion, payment refunds or reversals, termination, and service closure are addressed below. A temporary review or processing restriction does not itself consume, expire, or forfeit unused purchased Story Upgrades.

In these Terms, “purchased credits” includes purchased Story Upgrades unless a provision says otherwise. Plus is shown as coming soon; it is not available to buy, and no payment is taken for it.

Earlier Story Assessment Pack purchases

New Story Assessment Packs are no longer sold. Assessment credits you bought in an earlier Story Assessment Pack remain valid under the terms that applied when you bought them: they have no scheduled expiry and can still be used for assessments, and the current offer does not convert or remove them. Refunds, disputes, and the other protections in these Terms continue to apply to those purchases.

8. When an assessment or Story Upgrade is used and what happens on failure

An eligible new assessment, including an assessment of revised material, uses one available assessment only when the completed report has been saved and made available for your authorized access. AI processing finishing without a stored, accessible report is not successful delivery.

You do not have to open a saved, available report immediately for it to count as delivered. A temporary interruption while reopening an already delivered report does not create a second assessment charge and does not remove any remedy for an access problem.

Saving a draft, changing a title, or making a saved copy without assessing it does not itself use an assessment. Authorized reopening of a saved report is free and does not use another assessment. A new assessment of revised material is different from reopening an existing report.

The service may temporarily reserve capacity while processing an assessment. A reservation is not a completed assessment charge.

Story Upgrades

A Story Upgrade is one Quick Story Boost or AI Coach development journey for a story you have assessed. The service reserves a Story Upgrade while that journey is being processed. A reservation is not a completed use.

A Story Upgrade is used once the first qualifying revised story — one that has passed the service’s checks and can be saved — and its assessment are durably available to you. You do not need to press Save for that to happen. Continuing the same journey where the service offers it, such as moving from a Quick Story Boost result to AI Coach, does not use another Story Upgrade.

If a journey ends in a technical failure, or never produces a qualifying revised story, it does not use a Story Upgrade, and any reservation is released. The complimentary Story Upgrade trial is used in the same way as a purchased one.

Failed delivery

A failed assessment without a completed, saved, accessible report does not consume a purchased credit. Any associated reservation must be released or corrected. An apparent deduction without such a report is a balance error to investigate and correct, not a fee for an unsuccessful attempt. Contact privacy@taleproof.com for help.

If “copy and score now” creates a saved copy but scoring fails, the saved copy remains as a Draft, the service shows an error, the original is preserved, and the failure consumes no assessment credit.

These protections do not promise unlimited complimentary retries or prevent a proportionate temporary processing restriction. An unresolved restriction must be handled under section 11, not used to keep payment indefinitely without supplying the purchased service or an appropriate remedy.

Deleting a story or deciding not to use a successfully delivered report or revised story does not automatically restore the assessment or Story Upgrade used to produce it. This does not limit applicable refund or consumer rights.

9. Payments, refunds, and consumer rights

Stripe and Link

Payments are handled through Stripe. For a checkout identified as “Sold through Link,” the Link entity identified in that checkout is the merchant of record for the transaction. Link provides transaction-related services such as receipts and payment support. Taleproof remains responsible for operating the product, providing assessments and Story Upgrades, maintaining the correct balances, and handling product questions.

Using Link as a payment method alone does not mean every payment is a “Sold through Link” purchase. The seller information and transaction terms shown before payment identify the applicable arrangement. They do not remove Taleproof’s obligations under these Terms or mandatory consumer law.

Getting help and applicable remedies

For service or credit problems, contact privacy@taleproof.com. For a “Sold through Link” purchase, you can also use Link’s refund-support process.

Link’s published policy includes a 60-day request window for specified issues, such as non-delivery, substantially misdescribed or defective digital goods, and certain unauthorized or duplicate payments. It is not an unconditional money-back guarantee, and its conditions do not override applicable statutory rights.

If paid service is not supplied as agreed, we will investigate and address the problem without unreasonable delay. Depending on the circumstances and applicable law, the remedy may include supplying or correcting the service, restoring incorrectly used credits, repeat performance, a price reduction, or a refund. We will not insist on an unusable credit balance instead of a refund or other remedy you are entitled to receive.

These Terms do not create a separate voluntary change-of-mind guarantee or impose an “all sales final” rule.

Cancellation rights

Depending on the law that applies, you may have a right to cancel an online purchase during a statutory cooling-off period. Accepting these Terms, buying credits, or starting to use the service does not itself waive a right that can end only after a legally compliant express request, consent, or acknowledgement.

If you are a consumer in the United Kingdom or the European Economic Area, you normally have 14 days from the day your purchase is concluded to withdraw from it without giving a reason.

That right can end early only where you expressly ask us to begin supplying the digital service during those 14 days and acknowledge that doing so ends the right. Taleproof does not ask for that acknowledgement at checkout, so the right is not waived and continues for the full period — including where you have already used Story Upgrades from your purchase.

To exercise an available cancellation right, send a clear statement to privacy@taleproof.com or use the applicable seller’s process. Include enough information to identify the purchase, such as your account email and order reference. You may use the wording below, but you do not have to; this does not exclude another legally valid cancellation method.

Where a cancellation right applies, we will return the payment using the original payment method within 14 days of being informed, through the appropriate payment process, and without a fee for making the request.

Payment adjustments

A refund or reversal can remove the corresponding unused credits. A dispute may temporarily freeze affected credits while it is resolved. If a partial refund applies, the remaining credits will be reconciled with that refund and the adjustment explained to you.

Those payment adjustments do not automatically delete previously delivered reports. Access remains subject to the account, security, deletion, and availability provisions of these Terms.

10. Deleting stories or your account

You can delete saved stories and use Delete account in your account controls. Successfully completing account deletion immediately removes your account identity and saved stories, drafts, reports, and Story Improvement work (your answers and revised stories) from active application systems as part of that operation. The Privacy Policy explains limited retained records, backups, independent providers, and assistance with exceptional failures.

Deleting your account forfeits unused Story Upgrades and assessment credits and ends access to the account’s saved work. Keep any copies you need before confirming deletion.

Voluntary account deletion does not automatically request or issue a payment refund. It also does not waive a statutory cancellation, refund, or other remedy you are entitled to. Contact us about an unresolved purchase problem; you do not have to delete your account to raise it.

11. Temporary restrictions, suspension, and termination

Ordinary processing or account review

We may temporarily limit new assessments where reasonably necessary to maintain reliable processing, check eligibility, address a payment issue, or protect the service. We will review the issue without unreasonable delay and explain the restriction and available next steps where it is safe and lawful to do so.

An ordinary processing review does not itself consume or forfeit unused purchased credits. It preserves access to existing saved work and account controls, including deletion. It is not, by itself, a finding that you have breached these Terms.

We will not leave paid service in ordinary review indefinitely. We must either restore the ability to use purchased credits within a reasonable time or address non-delivery and the unused paid balance under section 9.

Genuine security, legal, or material-breach cases

We may restrict additional functions or suspend access where reasonably necessary to address unauthorized access, a credible security risk, serious abuse, a material breach of these Terms, or a legal requirement. Unlike an ordinary processing review, these circumstances may require restrictions on access to saved work or account controls to protect information or comply with law.

Action must be proportionate to the issue. Where reasonably practicable and lawful, we will give notice and an opportunity to resolve a remediable problem. Urgent protective action may be taken without advance notice. We will restore access when the reason for a temporary restriction is resolved and continued access is lawful.

We may terminate access for a serious or repeated material breach, or where continued provision is unlawful. Operational discontinuation is addressed in section 12. You can contact privacy@taleproof.com to challenge a restriction, request assistance, or exercise privacy rights.

Suspension or termination does not automatically confiscate unused paid credits as a penalty. We will explain how the unused paid balance is being resolved, taking account of the reason, any refund or payment reversal, applicable transaction terms, and your legal rights. Any claim arising from misuse must be addressed under applicable law rather than by treating a temporary review as forfeiture.

We will not use this section to avoid delivery, retain payment indefinitely for an unavailable purchased service, or deny an appropriate remedy under section 9.

12. Availability, changes, and discontinuation

Maintenance, technical problems, security measures, capacity limits, and provider interruptions may affect availability. We do not promise uninterrupted operation. Provider involvement does not by itself excuse Taleproof from its responsibilities to you.

We may make reasonable changes to improve functionality, maintain security, comply with law, or respond to technical changes. We will not retroactively change the price or the quantity of assessments or Story Upgrades of a completed purchase, add scheduled expiry to credits sold without it, or use a change to avoid supplying what you purchased.

We will give appropriate advance notice of material adverse changes where reasonably practicable. If a change prevents us from supplying your paid service as agreed, we must address it under section 9 rather than merely require you to accept a lesser service.

If we permanently discontinue Taleproof or a paid feature, we will give reasonable advance notice where practicable, explain the effect on saved work, and provide a reasonable opportunity to retain accessible reports where lawful and feasible. We will resolve unused paid purchases without unreasonable delay, including any refund or other remedy required by law or the applicable transaction terms. We will not describe a closure as routine credit expiry or leave the unused paid balance unresolved.

Credits without a scheduled expiry do not guarantee that the service will operate forever.

13. Warranties, responsibility, and limits of liability

Our responsibilities

We will provide the service as described with reasonable care and skill. The specific AI and availability limitations above describe what the service does not promise; they are not a blanket disclaimer of the service you bought or the standards required by law.

For ordinary contractual claims, our responsibility is for loss caused by our breach of these Terms or failure to use reasonable care and skill that was reasonably foreseeable when the relevant agreement was made. A loss is reasonably foreseeable when it was an obvious consequence or was brought to our attention in circumstances making it reasonably foreseeable. We are not responsible for loss caused solely by your misuse where no act or omission for which we are responsible contributed to it.

An interview or employment outcome differing from your expectations does not, by itself, show a breach by Taleproof. That is not a blanket exclusion of otherwise recoverable loss of income or data resulting from an actual breach.

Responsibilities that are not limited

Nothing in these Terms excludes or limits responsibility for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be excluded or limited. Statutory data-protection rights and mandatory consumer guarantees remain unaffected.

Our obligations to provide paid service, correct credit errors, return payments that are owed, and provide required refunds or other mandatory remedies are not reduced by the monetary limit below. The limit is not a substitute for supplying purchased assessments or resolving an unused paid balance. These Terms do not shorten a legal deadline for bringing a claim.

Additional monetary limit for United States customers

For customers resident in the United States, and only for ordinary contractual money-damages claims that applicable law permits to be limited, our total liability for a claim or a connected series of claims is limited to the greater of US$100 or the total amount you paid for Taleproof purchases before the last event giving rise to those claims. Purchases are counted regardless of their age; there is no 12-month payment lookback. A customer who has not made a purchase has the same US$100 minimum limit, where this limitation applies.

This monetary limit does not apply to any responsibility or remedy excluded from limitation in the preceding subsection, including payment refunds and credit corrections already owed. It does not limit statutory consumer or data-protection claims, or responsibility for breach of confidentiality. If the law applicable to your claim does not permit this limit, the limit does not apply to that claim.

For customers resident outside the United States, this additional monetary limit does not apply. The other provisions of this section and the protections of applicable law continue to apply.

14. Governing law and disputes

California law governs these Terms, except where applicable conflict-of-law rules or mandatory consumer protections require otherwise.

If you are a consumer elsewhere, this choice does not take away non-waivable protections under the law that applies to you or prevent you from using a court available under mandatory consumer law. These Terms do not impose an exclusive California forum on such consumers.

Please contact privacy@taleproof.com so we can try to resolve a dispute. This is not a compulsory step that prevents a claim, complaint to a regulator, or compliance with a legal deadline.

These Terms do not require arbitration and do not include a class-action waiver.

15. Changes to these Terms and remaining provisions

We will publish updated Terms with an updated effective date and give appropriate notice of material changes. Changes apply prospectively and will not retroactively remove rights attached to a completed purchase. We will obtain agreement where required before applying a change. A notice alone does not permit us to disregard those protections.

If a provision is unenforceable, the remaining provisions continue where they can lawfully operate without it. Failure to enforce a provision immediately is not a waiver of rights. Ending the agreement does not erase accrued rights or obligations, applicable payment remedies, your rights in submitted material and lawfully retained reports, or provisions needed to resolve an existing dispute.

Questions about Taleproof, purchases, or these Terms: privacy@taleproof.com.